Dear Valued Customer,
Vamp Silicone has a deep passion for and commitment to hand-making creative, high quality silicone adult novelties. As an independently owned business since 2011 we have taken great pride & honor in serving our community.
Last year, our company went through financial hardships and our operations were closed. It has recently been brought to our attention that there may still be customer refunds pending. We are in the process of investigating this matter.
To better assist anyone who may have a pending refund or related issue, we have set up an email account solely for this investigation: firstname.lastname@example.org When writing, please include your order information and any other relevant details.
While it has been a very challenging time, we are looking forward to reopening in the future with better resources to troubleshoot efficiently. Our priority at this time is to investigate and resolve any pending matters, ensuring all of our customers are taken care of.
I would like to extend my deepest apologies for any issues you may have experienced with your past orders. Vamp Silicone can and will do better.
All the best,
Owner, Vamp Silicone